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HMS-rma-return-material-authorization
Step 1

Contact technical support

Before returning a suspected faulty product to HMS please contact technical support to see if they can resolve your issue. If technical support are unable to resolve your problem your support case will be transferred to a product return (RMA) case for further investigation. 
Contact support
HMS-rma-return-material-authorization
Step 2

Read the product warranty and return policy

HMS will free of charge resolve defects in the product delivered which are due to defects in material, design or manufacture. In order for you not to be liable for repairs that fall outside of the warranty or unnecessary transport costs, carefully read our product return policy before proceeding to the next step and returning your product.
Return policy
HMS-rma-return-material-authorization
Step 3

Fill out the RMA form

If technical support can't solve the problem, you need to fill out the RMA form in the portal. The RMA procedure is for HMS direct customers only. If you purchased your product from one of our distributors, you need to contact the distributor and follow their product return procedure.

To be able to handle your RMA case we need all case information in English. If you don't speak English please contact your local sales representative for assistance.

RMA portal RMA form user guide