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I cannot reset/recover my AC Cloud Control/Airconwithme password

10 Mar 2023

This article describes the process to follow when you do not see in your inbox the reset/recover password email or the link is invalid for an AC Cloud Control/Airconwithme account.

 

APPLICABLE PRODUCTS 

  • AC Cloud Control (INWFIDAI001I000, INWFIDAI001R100, INWFIFGL001I000, INWFIFGL001R100, INWFIMHI001I000, INWFIMHI001R100, INWFIPAN001R100, INWFITOS001R100, INWFIUNI001I000).
  • Airconwithme (INAWMMHI001I000).

 

QUESTION

How can I get a valid link to reset or recover my AC Cloud Control/Airconwithme password? 

 

ANSWER

If you do not receive the email with the link to reser/recover the password, before contacting us, please check if the email is in your Spam or Junk mail folder.

In case you do not receive the e-mail or for some reason the link is not valid:

  1. Create a new ticket in HMS portal under category Service Cloud. 
  2. Give details of the subject.
  3. Attach the e-mail address and the username of your AC Cloud Control account. This step is mandatory.
  4. We will contact you via the case on HMS portal and provide you with the link to reset/recover the password.

 

ADDITIONAL INFO 

You can find more information in the Knowledge Base Articles below on what is needed for other cases managed from the portal in the category Service Cloud.

 

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