Ewon Edge & Cloud

Ewon Edge and Cloud is designed for industrial companies that need secure, scalable remote access to large fleets of machines.

This solution supports machine builders, system integrators, and industrial operators delivering connected services such as remote monitoring, diagnostics, and machine lifecycle management.

With Ewon Edge and Cloud, manufacturers shift from one-time machine sales to long-term service models by enabling reliable access to equipment across multiple sites.

Key business outcomes include:

• Reduced downtime and faster support
• Fewer onsite interventions
• Faster commissioning and deployment
• Scalable remote machine management
• Recurring service-revenue opportunities
• Improved operational visibility
• Secure OT/IT connectivity
• Enhanced customer satisfaction
  

Modern factories expect instant support, proactive maintenance, and continuous operational insights. Remote connectivity allows machine builders to diagnose issues, access equipment securely, and resolve issues in minutes instead of days without sending technicians onsite.

Remote connectivity gives machine users faster support, fewer interruptions, and better visibility into machine performance. It allows service teams to diagnose and resolve issues remotely, reducing downtime and avoiding unnecessary onsite visits. For operators and production teams, this means smoother operations and more predictable productivity.

Ewon enables machine builders to offer a wide range of connected services that generate predictable, recurring revenue, including:

• Remote support contracts: ongoing troubleshooting and assistance delivered remotely
• Predictive maintenance services: early detection of issues before they impact operations
• Machine monitoring subscriptions: continuous visibility into machine performance
• Digital service packages: remote services tailored to customer needs
• Long-term lifecycle support: sustained value throughout the machine’s lifespan

Ewon Edge and Cloud is edge-to-cloud connectivity solution designed to help machine builders, OEMs, and industrial operators securely connect machines remotely for: 

• providing support 
• collecting operational data 
• creating new digital service opportunities 
  

They enable secure remote access, monitoring, and diagnostics across large fleets of machines, supporting both day-to-day operations and long-term strategies. 

Ewon solutions are designed around the real-world challenges faced by machine builders and industrial service teams, helping them overcome issues such as:  

• Supporting machines deployed globally
• Reducing costly onsite service visits
• Scaling support teams without increasing headcount
• Delivering modern remote service expectations
• Improving uptime and customer satisfaction
• Creating recurring digital service revenue
  

Ewon Edge connects to industrial equipment through a wide range of communication interfaces and protocols. It supports Ethernet, serial communication, VPN connectivity, and the industrial protocols commonly used with PLCs and automation equipment. This makes it easy to integrate with machines from multiple vendors and across different generations of equipment.

No. Ewon Cosy and Ewon Flexy are connected exclusively to Talk2m. Only Ewon Edge gateways can be used with Ewon Cloud.

Security is a core part of the Ewon architecture. The platform follows best practices in OT cybersecurity and secure remote access, ensuring safe, controlled access to industrial equipment.
Key security capabilities include: 

• Encrypted VPN communication 
• TLS 1.3 encryption 
• Multi-factor authentication (MFA) 
• Role-based access control 
• Audit logging and session traceability 
• Outbound-only communication architecture 
• Deny-by-default access policies 
• On-demand VPN tunnelling 
• Local operator access control 
• Secure cloud infrastructure 

Yes. HMS Networks aligns its solutions with recognized industrial cybersecurity frameworks and standards, including: 

• ISO 27001
• NIS2
• IEC 62443
• Cyber Resilience Act (CRA) 

Yes. Ewon Edge enables secure VPN-based remote access to PLCs, HMIs, drives, sensors, and other industrial devices without exposing the production network directly to the internet. This ensures safe, controlled access for troubleshooting, programming, and maintenance.

Yes. Ewon Cloud enables centralized remote management of connected devices and deployments, giving machine builders and service teams the tools they need to manage fleets efficiently.
key capabilities include: 

• Remote device provisioning 
• Centralized configuration management 
• Firmware and feature updates 
• User and access management 
• Fleet-wide monitoring 
• Deployment scalability across multiple sites and customers 

Ewon Cloud is designed to scale from a single connected machine to enterprise-wide industrial deployments across global operations. You can add as many Ewon Edge gateways as needed, and you can create multiple Spaces to organize machines and users for a tailored and secure management experience. 

Ewon Cloud is built on a globally redundant server infrastructure designed to ensure high availability and reliable VPN connectivity for users worldwide.

Ewon gateways are widely used across automation, machinery manufacturing, and industrial IoT deployments, with more than 600,000 gateways deployed worldwide. This large installed base demonstrates the reliability, maturity, and long-standing trust Ewon has earned among machine builders, OEMs, and service teams across global operations.

Ewon is part of HMS Networks, a global leader in industrial connectivity with more than 20 years of networking expertise and offices worldwide. Ewon’s reliability is backed by the technology, expertise, and long-term stability that HMS has built over decades of supporting automation environments.