Have you ever wished a machine could report problems directly to you, rather than only at the control panel?
What if machines could automatically order consumables before they ran out, or let us know when preventive maintenance or repair parts were due?
Shouldn't every machine be able to report its status in an easy to use app on your phone?
Why isn't every resource we need to operate and maintain our machines, right in the palm of our hand?
Learn about Scante in our IoT Talk Podcast:
In a world where machines are becoming more connected and intelligent, why are we still tied to a HMI for operating and performance data? Wouldn’t it be great, if we could securely access machine operating and performance data on any of our devices whenever we needed it. Why are we still searching through company websites to find the right parts, order consumables, request service or review technical documentation? Couldn’t my machine’s OEM know my equipment and deliver the resources I need when I need them?
The Solution is to integrate IIoT data with all the other resources we need for a fully integrated customer experience...
If you are responsible for servicing, maintaining, or using a machine on a regular basis you may be wondering when these features will be available to the industrial machine market. If you are a machine builder, these features offer a path to improve customer satisfaction and increased revenue through a tighter, long term relationship with your customer.
HMS Industrial Networks and Scante have partnered to bring these features to market. Scante’s IoT driven Customer Experience (CX) system is a highly configurable SaaS platform which enables machine builders to rapidly deploy a modern machine management solution to their customers.
Scante leverages the eWON Flexy and Talk2M service to capture machine data and provide reliable and secure data services to Scante’s system.
This IoT data is processed and managed by IoT/CX to improve the customer experience and increase revenue for the machine builder.
The vision is simple:
Deploy branded web apps with real-time data to improve the machine owner experience through dashboards and analytics.
Give your machine the power to automatically re-order consumables, and your customers quick and easy access to machine specific parts and services to lock-in recurring sales.
Arpac's Scante Mobile App
Read how Arpac, the leading packaging machinery provider in Chicago, uses Scante apps and the eWON Flexy to receive real time operating data: Arpac Case Study.
Already have a fleet of machines in the field? No problem, this solution can be added retrofit on to a machine and remotely updated as needs and requirements change.
Contact us today to learn how your company can start leveraging the power of this solution to grow your business. Read more about the Scante Customer Experience here: IoT-Customer Experience.