How to reset your password and recover your Talk2M account?

17 May 2023

This article describes steps to retrieve access to your Talk2M account.

APPLICABLE PRODUCTS 

This article is applicable to:

  • Talk2M Free Account & Talk2M Pro Account
  • eCatcher
  • M2Web

PRE-REQUISITES 

To move forward reading this article, please make sure to have the correct:

  • Talk2M account name
  • Username

Please note: If the owner of the account no longer works for the company, request access to the email address of the ex-employee from your local IT team.

IN THIS ARTICLE 

Please follow the steps below to retrieve your access to your Talk2M account:

 

Forgot password?

  1. Lauch eCatcher
  2. Click forgot password

      3. Insert Talk2M account name and username or email address

      4. After clicking on reset password, the message below should be prompted:

 

    5. Check your mailbox and follow the instructions to reset the password 

    6. Once the password is successfully restored, launch eCatcher again and login to the Talk2M account