APPLICABLE PRODUCTS (Mandatory)
Ewon: Ecatcher
ISSUE / QUESTION / SYMPTOM (Mandatory)
When I open my Ecatcher, I got the popup error "Talk2m VPN Service cannot be found".
POSSIBLE CAUSES / ANSWER (Mandatory)
The problem is the Ecatcher Java Interface that cannot connect the Windows Service controlling the VPN connections called "Talk2mVpnService" through internal TCP Telnet socket.
By default, this internal connection is made using dynamic internal IP addresses (127.0.0.1/8) and ports.
Some firewall or anti-virus might see this mechanism as a threat and blocks them.
The workaround that is usually working in that case is to configure a single IP address 127.0.0.1/32 and static port range to do this connection.
To do this, you must edit the file "C:\Program Files (x86)\eCatcher-Talk2M\Talk2mVpnService\conf\Talk2mVpnService.ini" and change it according to the below snapshot.
(LoopbackAddress line to uncomment and change /8 to /32 + Uncomment the 4 lines with Talk2mVPNServicePort1-2-3-4)
Then restart your computer and try again.