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My Ewon Flexy is not booting. What can I do ?

15 Oct 2024
The document describes what you can do in case your Ewon Flexy does not start or boot anymore on the field.

APPLICABLE PRODUCTS

Ewon : Flexy

 

ISSUE 

You power up the Ewon Flexy and the Ewon Flexy does not boot.  Ewon Flexy USR LED never slowly blinks GREEN but  instead you see the booting phase end with the USR LED blinking rapidly in GREEN.

 

POSSIBLE CAUSES / ANSWER

The Flexy firmware image might be corrupted or there is an hardware issue with your device.

What we recommend to do is to reinstall the firmware image on your device using an SD card by following this procedure :

  • Download the last version of the ebu firmware file on the website https://www.hms-networks.com/p/flexy20500-00ma-ewon-flexy-205?tab=tab-support
  • Save it on your SD card (FAT32 formatted) and change the file extension from *.ebu to *.debu
  • Power down the Flexy
  • Insert the SD card in the Flexy
  • Power up the Flexy
  • The Flexy USR LED will remain ORANGE for a few minutes and eventually turn solid GREEN.
  • Remove the SD card and reboot your device (power down and up)

 

If you have problems to execute the firmware flashing procedure, please let us know by opening a support ticket on our support ticketing platform.

If you are sure you doing the procedure properly and it does not work, please return your device by using our RMA portal.