Why doesn't my Netbiter come online using WAN interface?

26 Jul 2022

 

This article describes why the Netbiter doesn't come online using WAN interface. 

 

APPLICABLE PRODUCTS 

Ewon Netbiter EC310 / Ewon Netbiter EC350 / Ewon Netbiter EC360

 

QUESTION

Why doesn't my Netbiter come online using WAN interface?

 

ANSWER

Please check the Uplink/WAN LED:

  • Steady red - Incorrect IP settings. If using DHCP make sure that the Netbiter is connected to a DHCP network. If using static IP address, make sure you have the correct IP address, gateway and DNS.
  • Flashing red - Unable to connect to Internet. Check network settings and firewalls. Addresses and Ports needed to be open for the Ewon Netbiter can be found in the document: Netbiter Addresses and Ports
  • Steady green - Connected to Internet