"The device is already assigned" error, when trying to add my AC Cloud Control/ST Cloud Control Gateway/device

10 Nov 2022

In this article, it will be explained what is the meaning of "The device is already assigned" when you try to add an already assigned AC Cloud Control device to your account and how to overcome it. 

 

APPLICABLE PRODUCTS 

  • AC Cloud Control (INWFIDAI001I000, INWFIDAI001R100, INWFIFGL001I000, INWFIFGL001R100, INWFIMHI001I000, INWFIMHI001R100, INWFIPAN001R100, INWFITOS001R100, INWFIUNI001I000).
  • ST Cloud Control (INSTCMBG0040000, INSTCMBG0080000, INSTCMBG0160000, INSTCMBG0320000).

 

QUESTION

Why I´m getting the error "The device is already assigned"?

 

ANSWER 

The error "The device is already assigned" is shown when the device is already being used in another AC Cloud Control or ST Cloud Control account. To be able to add the AC Cloud Control or ST Cloud Control Gateway/Device to your account. The AC Cloud Control or ST Cloud Control Gateway/Device should be deleted from the existing account. 

 

© HMS Networks AB 2022 - Reviewed: Q1/2023