USB to CAN Compact -- Blue Screen

28 Nov 2022

This Knowledgebase article describes how to fix the issue with USB to CAN Compact and Blue Screen with Windows 10 operating system together.

 

APPLICABLE PRODUCTS 

USB-to-CAN compact V1.5

USB-to-CAN V2

 

ISSUE / QUESTION

USB-to-CAN compact VCI4 crashes Windows10.

When trying to access the adapter, the computer sometimes displays a bluescreen and reboots.

 

 

POSSIBLE CAUSES / ANSWER 

The USB-to-CAN compact V1.5 (or older) is officially supported under Windows 98/2000/XP only.


The USB-to-CAN compact V1.5 (2005) can be updated to V1.6 with the boot manager V0.2.7.0, then Windows 7/8/10, Linux and VM are supported.


The sporadic bluescreens with USB-to-CAN compact on some Windows 10 machines are known, but unfortunately the problem cannot be solved, because the USB-to-CAN compact V1.6 is discontinued since 2014.

Under Windows 10 we can only recommend to use a USB-to-CAN V2.

 

ADDITIONAL INFO (Optional)

Bootmanager_v0.2.7.0_USB-to-CAN-compact-v1.6.zip