Troubleshooting Slow or Unstable Connection on Ewon.

POSSIBLE CAUSES / ANSWER

Ewon Server Location issue

It's possible that your Ewon is connecting to a Talk2M server that's too far away from his location.

Try to ping your Ewon and see if the response time is acceptable (under 300ms, it should work correctly).

If not, please contact the support to move your Ewon to another server.

Change VPN Connection

If the connection is too unstable, you can try to set the VPN protocol to TCP instead of UDP (if not done yet).

On the FLexy, there's a specific menu to change that. Go to :

Setup > System > Communication > Networking > VPN Connection > Global

Then :

• Change the Port Out to 443
• Change the VPN Protocol to TCP
• Click "Update" at the bottom

For the Cosy, change these parameters directly in the advanced communication settings :

• VPNPortOut = 443
• VPNProto = 1

More info on how to edit advanced settings : https://support.hms-networks.com/hc/en-us/articles/9310161243666