Login
logo

Intesis Gateway no longer reachable after Setting the IP Address via MAPS

30 Jan 2023

This Article shows you what you can do if your MAPS-configured Gateway is no longer reachable after an IP Address change via MAPS and what the possible cause is.

 

APPLICABLE PRODUCTS 

  • AC Interfaces Multi Unit (INBACACA004I000, INMBSFGL016O000, INKNXFGL016O000, INBACHIS016O000, INBACHIS064O000, INMBSHIS016O000, INMBSHIS064O000, INKNXHIS016O000, INKNXHIS064O000, INBACHIT016O000, INBACHIT064O000, INMBSHIT016O000, INMBSHIT064O000, INKNXHIT016O000, INKNXHIT064O000, INKNXLGE016O000, INKNXLGE064O000, INBACMID004I000, INMBSMIT050C000, INMBSMIT100C000, INKNXMIT015C000, INKNXMIT100C000, IN776MHI00SO000, IN776MHI00MO000, IN776MHI00LO000, INBACPAN016O000, INBACPAN064O000, INBACPAN128O000, INMBSPAN016O000, INMBSPAN064O000, INMBSPAN128O000, INKNXPAN016O000, INKNXPAN064O000, INBACSAM004O000, INBACSAM008O000, INBACSAM016O000, INBACSAM064O000, INMBSSAM004O000, INMBSSAM008O000, INMBSSAM016O000, INMBSSAM064O000, INKNXSAM004O000, INKNXSAM008O000, INKNXSAM016O000, INKNXSAM064O000, IN770AIR00SO000, IN770AIR00MO000, IN771AIR00LO000).
  • Protocol Translator Gateways configured via Intesis MAPS (IN701KNX1000000, IN701KNX2500000, IN701KNX6000000, IN701KNX1K20000, IN701KNX3K00000, IN7004851000000, IN7004852500000, IN7004856000000, IN7004851K20000, IN7004853K00000, INBACRTR0320000, INBACDAL0640200, INBACDAL1280200, INBACDAL0640500, INBACEIP1K20000, INBACLON1000000, INBACLON2500000, INBACLON6000000, INBACLON1K20000, INBACLON3K00000, INBACMEB0100000, INBACMEB0200000, INBACMEB0600000, INBACMEB1200000, INBACPRT1K20000, INKNXDAL0640200, INMBSDAL0640200, INMBSDAL1280200, INMBSDAL0640500, INKNXMEB0100000, INKNXMEB0200000, INKNXMEB0600000, INKNXMEB1200000, INMBSMEB0100000, INMBSMEB0200000, INMBSMEB0600000, INMBSMEB1200000, INMBSRTR0320000, INMBSOCP0010100, INMBSOCP0200100).

 

ISSUE 

After downloading the configuration via the Intesis MAPS software to the gateway, the gateway is no longer accessible via Ethernet.

 

ANSWER

Check if you have entered something in the Default Gateway field. If yes, make sure that the IP address entered is actually a gateway with routing capabilities (e.g. a router). If it is not, empty the field.

For devices with a USB port, connect to the gateway through this port to download the modified configuration.

For devices without USB port, perform a factory reset and then download the configuration.

 

ADDITIONAL INFO 

How to Factory Reset the V6 Intesis Protocol Translator?

How To factory reset a Modbus RTU to Modbus TCP Router

How to perform a Factory reset on the IN***DAL064O500 gateway

To know more about how to use our Intesis MAPS, check our Intesis MAPS eLearning

© HMS Networks AB 2023